Covance Investigator Support Coordinator (Customer Support) - Japanese Speaking in Singapore, Singapore

Job Overview

Grow your career with a global organization

Are you an exceptional person that prides themselves on providing best in class customer support?

If you are looking for a growth opportunity within a supportive and collaborative team, consider working at Covance as an Investigator Support Associate.

In this role, you will:

  • Notify investigator sites, sponsors, and affiliates of laboratory results, exclusion flags, and test cancellations as defined in the Statement of Work (SOW).

  • Monitor, track, and resolve requisition holds and informing the Manager and the Project Manager of any delays.

  • Update internal databases with appropriate information and informing personnel of additional testing needs.

  • Act as a liaison for investigator sites and sponsors; communicates investigator site needs when new policies or procedures are discussed.

  • Assist and support management in the implementation of global processes and procedures.

  • Track and report metrics as determined by management in the agreed timelines.

  • Document all service failures, resolve, and escalate to management when appropriate resolution is incomplete.

  • Act as a liaison for the investigator sites.

Build your skills at Covance

Benefit from our experience generating more clinical trial data than any other central laboratory in the world. You’ll work beside extraordinary people and teams that together help bring life-changing medicines to market.

Why people choose to work at Covance

  • Established processes and systems

  • A clear path for career advancement in a collaborative setting

  • Advanced education and training opportunities

  • Exposure to a dynamic global testing environment

What we’re looking for

In this role you will use your Japanese language to provide exceptional customer support to our clients in Japan. While external clinical laboratory customer support experience is preferred, a variety of different industry backgrounds and experience will be considered for this position as we provide full training to ensure your full success in the role.

Get to know Covance

Covance, the drug development business of LabCorp, is the world’s most comprehensive drug development services company. Because of our broad experience, from early research to commercialization, our more than 20,000 employees from across the globe are in a unique position to supply insights that go above and beyond testing. Our team’s impact on healthcare is remarkable. Through their everyday work they’ve supported 100% of the top 50 drugs on the market and all the oncology drugs approved in 2016. Even though we span multiple businesses, we operate as one, sharing our knowledge to improve our efficiency and deliver on the promise of a healthier world.

Bringing new medicines to market requires bold ideas. That’s why we empower our exceptional people with mentoring, in-depth training and tailored career planning. You’ll have the opportunity to own your career journey and develop alongside encouraging, industry leaders who are passionate about your individual success. At Covance, you’ll discover your own extraordinary potential as you explore diverse projects and unique career paths across the drug development spectrum.

Join us and discover your energized purpose as we transform possibilities into reality for our clients—and your career.

Covance is committed to diversity in the workplace and is an equal opportunity employer (Minority/Female/Individual with Disability/Veteran/Sexual Orientation/Gender Identity). Your confidentiality and privacy are important to us.


  • Diploma or Bachelor degree


  • Demonstration of strong contribution to teamwork

  • Knowledge of medical terminology

  • Ability to work independently

  • Ability to use computer and office software applications (e.g. Microsoft Word, Excel and Outlook)

  • Strong verbal and written skills

  • Attention to detail

  • Japanese language skills, as the incumbent is required to liaise closely with Japanese clients to handle direct enquiries

Job Number 2018-23695

Job Category Other

Position Type Full-Time

Covance is committed to diversity in the workplace and is an equal opportunity employer (Minority/Female/Individual with Disability/Veteran/Sexual Orientation/Gender Identity). Your confidentiality and privacy are important to us.