Covance Client Svcs Mgr I in Shanghai, China

Job Overview

  • Manage all aspects of quote, proposal and RFI development for assigned opportunities; adhering to agreed-upon BU-specific and enterprise-wide proposal and pricing processes

  • Manage opportunities autonomously, establishes clear timelines to meet client requirement, anticipates obstacles and provides solutions

  • Reviews RFP/quote requests to ensure full understanding of client requirements

  • Works with Operations, Finance, Account Executives and others to compile proposal response

  • Ensures timely delivery of assigned proposals to clients

  • Performs data entry into SFDC, CMS, and others databases as appropriate (e.g. updates, proposal number requests and generating both regularly scheduled and impromptu reports) where applicable

  • Manage client-facing and senior management-facing activities surrounding assigned opportunities

  • Identifies and resolves issues around client inquiry requirements and Covance capabilities

  • Maintains appropriate knowledge of the technical and regulatory environments

  • Creates and implements new processes as standards to improve business as a result of process projects assigned


Bachelors degree in a scientific, business or related field (or equivalent work experience)


  • Minimum of 4 years direct CRO/pharma or other business-related experience preferred

  • Excellent customer service skills, attention to detail and ability to be persistent while maintaining tact

  • Demonstrated computer skills – requires excellent MS Office experience (specifically Excel, Word, Outlook)

  • Demonstrated ability to plan, multi-task and prioritize

  • Demonstrated teamwork, communication (written and verbal), and organizational skills

  • Proven ability to work independently

  • Knowledge of other software applications (i.e. SFDC) preferred

  • Ability to work to deadlines

  • Strong analytical skills

  • Ability to communicate appropriately and effectively with clients and Covance senior management

  • Positive attitude and sense of urgency

Job Number 2018-23522

Job Category Client Services

Position Type Full-Time

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