Covance Associate Director, Process Optimization in Princeton, New Jersey

Job Overview

The Associate Director, Process Optimization will have responsibility across the Feasibility, Recruitment & Engagement (FRE) team for piloting and operationalizing solutions that leverage the combined strength of LabCorp and Covance to accelerate patient recruitment.

  1. Develop and maintain metrics to assess the health/success of the different initiatives.

  2. Drive continuous improvement in processes by assessing the compliance and performance of our processes and identifying needed improvements.

  3. Work with appropriate stakeholders across the organization to communicate and implement required process improvements. Ensure new processes and best practices are broadly shared and adopted throughout the organization.

  4. Contribute to the growth of the business by identifying opportunities for new service offerings leveraging combined LabCorp and Covance data

The scope of the processes may impact any or all relevant Feasibility, Recruitment & Engagement functions as well as external departments.

Lead the development of new FRE processes.

  • Lead development of process and metrics that will be used to evaluate the effectiveness of our programs and identify performance trends that indicate the need for process improvement.

  • Drive continuous improvement in existing processes. Assess the compliance and performance of our processes, root causes leading to variance, and solutions to address the root causes. Work with FRE leaders and other stakeholders to develop and execute improvement projects to implement solutions.

  • Identify important trends and best practices across FRE that need to be implemented globally. Develop effective ways to communicate these trends and practices throughout the organization to ensure maximum benefit is realized.

  • Work with FRE leaders to ensure training associated with new processes is created and conducted as needed.

  • Develop methods and materials to communicate status of initiatives within FRE and the broader organization.


University/college degree – life sciences, engineering preferred or certification in a related allied health profession from an appropriately accredited institution (e.g., nursing certification, medical or laboratory technology)

In lieu of this required educational background the following relevant work history may be considered:

Minimum of three (3) years supervisory experience in a health care or clinical research settingandMinimum of six (6) years relevant clinical research experience in a pharmaceutical company/CRO


  • Masters or other advanced degree


Minimum Required:

  • Relevant clinical research experience in a pharmaceutical company or CRO

  • Thorough knowledge of drug development process

  • Thorough knowledge of relevant SOPs, ICH, and GCP guidelines

  • Project management, line management experience, process improvement experience highly desirable

  • Relevant leadership and process skills

  • Proven organizational change management skill

  • Creative and resilient in application of processes and approaches to work

  • Proven ability to lead teams and influence change, including proven record of driving adoption and implementation of new processes or process improvements. Strong organizational credibility.

  • Strong planning and organizational skills, requiring minimal supervision.

  • Excellent communication, presentation, influencing and facilitation skills; ability to think strategically

  • Comfortable with ambiguity and navigating a complex matrix environment

  • Business process analysis and design experience

  • Progressive and proven leadership responsibilities in a related business environment, with diverse operational experience.

Job Number 2018-18669

Job Category Other

Position Type Full-Time

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