Covance Sr. Director, Alliance Mang in Maidenhead, United Kingdom
As Senior Director, Alliance Management you will be the internal expert on assigned clients, overseeing partnerships across the clinical business unit and aligning to Alliance Leaders in Enterprise and other business units.
You will lead key client relationships to successfully drive collaborative outcomes considering the needs and interests of all organizations, while thinking about the alliance as a whole.
In addition, you will fully understand the Alliance Management processes, tools, how and when to use them effectively and be able to influence across the Covance and partner organization to drive activity.
It is also expected that you will nurture and grow new business amongst your assigned clients and ensure overall satisfaction with Covance work by working closely with assigned TA
Essential Job Duties:
Has a deep understanding of the industry, market and our clients and presents Covance’s capabilities to clients. Leads growth within the assigned clients
Owns assigned client relationships, expectations and satisfaction; serves as the subject matter expert within Covance on the client, guiding teams in building long-term strategic relationships with assigned clients
Work closely with business development and other Covance business units to drive high quality end-to-end business development strategies, including RFI/RFP response, proposal development, bid defense preparation and presentations for assigned clients.
Align with the Enterprise and commercial business growth strategies, support definition of goals and own translation into practice within CDCS.
Lead establishment of new partner relationships, facilitating and engineering introductions, opportunities for relationship development and ultimately leveraging growth opportunities for the Partnership
Markets and supports Covance’s capability, visibility and position through publications and presentations at conferences, meetings and webinars etc.
Works closely with clients to ensure proactive planning for pipeline of work. Partner with business development to ensure sales margins for the client are achieved.
Identifies opportunities to introduce new service areas or value opportunities to the client as Covance develops and evolves, ensuring partner is able to access priority innovations and best practices.
Engages with Covance’s Therapeutic Area leadership to help define, drive and implement innovative and strategic initiatives, including cross business unit and functional integrated opportunities, to grow and expand the existing client partnership.
Partners with peers ensuring consistency (quality, standards, policies, processes and practices) across all client projects
In conjunction with the client Alliance Lead ensure that both companies are aware of the spirit of the Partnership and actively work to deliver and exceed expectations on any Charter, Mission Statement or Goals and Objectives that have been agreed by the Partnership.
Represent the Partnership and serve as a client advocate within Covance delivering ‘Voice of the Customer’ feedback into Covance
Builds and sustainable and scalable Alliance management client model, recognising and adapting to evolution needs over time
Effectively leads in a global, complex environment; sets clear expectations; coaches and mentors for success; consistently communicates and connects; fosters a continuous learning environment, inspires and motivates engagement to meet client expectations.
Lead and present at Operational Governance meetings to ensure continued review of operational goals
Facilitate Executive Committee Meetings to ensure agreement of agenda, timely preparation and completion of follow-up actions
Ensures continued satisfaction with Covance by driving timely NPS surveys
Ensure continued Lessons Learned initiatives to enrich the partnership through improved consistency and best practice.
Operational Leadership and Financial Acumen
Lead, manage, facilitate and expedite all activities across Covance divisions, that are pertinent to the Partnership success. Is proactive in raising issues and identifying opportunities ahead of time and achieving issue resolution in a timely manner
Works closely with assigned TA leadership to ensure delivery to client quality, timeline and budget expectations
Works closely with the TA leadership and CoE groups to ensure that projects are resourced appropriately as per contractual obligations, capability, quantity, timing, efficiency and cultural fit with the client.
Ensure that cost performance index across the assigned client portfolio is maintained at or above 1.0 and DSO’s within acceptable tolerances for the business unit.
Subject Matter Expertise
Responsible for the development of client specific training and ensuring appropriate delivery, including client specific obligations of the partnership outline in the MSA or other agreements
Responsible for development and maintenance of an effective set of operating standards and instructions for the partnership and that delivery teams are compliant with.
Ensures client-specific process improvement efforts are undertaken to maximize efficiency in working within the client portfolio.
Education / Qualifications
University/college degree (life science preferred), or certification in a related allied health profession from an appropriately accredited institution (e.g., nursing certification, medical or laboratory technology).
Thorough knowledge of ICH Guidelines and GCP including international regulatory requirements for the conduct of clinical development programs.
Fluent in local office language and in English, both written and verbal.
Proven ability to understand and communicate corporate policies.
Masters or other advanced degree.
Strong knowledge of Covance training, human resource and performance appraisal processes.
Thorough knowledge of Covance sales and business development strategies and procedures.
Detailed knowledge of Covance and the overall structure of the organization.
Extensive relevant clinical research experience in a pharmaceutical company/CRO.
Excellent leadership skills.
Excellent ability to inspire, lead and motivated and diverse stakeholders
Broad knowledge of Drug Development Continuum.
Proven ability to negotiate with clients in a professional manner.
Excellent planning and organizational skills including the skills necessary for implementing corporate change.
Demonstrated ability to lead by example and to encourage team members to seek solutions.
Demonstrated ability to handle multiple competing priorities across clinical operating units.
Demonstrated ability to inspire effective teamwork and motivate staff within a matrix system.
Demonstrated ability to function as a member of a senior global clinical leadership team.
Extensive experience in the generation and review of a wide variety of business proposals.
Experience in the creation of new processes.
Experience in managing client relationships
French language skills would be a distinct advantage
Job Number 2018-18903
Job Category Clinical Operations
Position Type Full-Time
Covance is committed to diversity in the workplace and is an equal opportunity employer (Minority/Female/Individual with Disability/Veteran/Sexual Orientation/Gender Identity). Your confidentiality and privacy are important to us.