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Job Information

Covance Archives Supervisor IV- Operations in Madison, Wisconsin

Job Overview:

  • Supervises the day-to-day operations of the team including but not limited to:

  • Ensuring the development of a competent workforce to meet growth plans within budget.

  • Supervising the workload balance.

  • Ensuring the seamless integration of all Specimen Management Center and Archive functions at the local site.

  • Accountable for the activities of the team, communicating issues to management and taking corrective action where appropriate.

  • Ensure the consistent implementation, use and review of SOPs.

  • Monitor and track department activities and resources.

  • Assist and support management in the development and implementation of global processes and procedures, and performance metrics.

  • Participate in the Specimen Management Center and Archive tasks related to strategy, planning, budgeting and cross department issues.

  • Ensure new processes are developed with global participation and implementation.

  • Track, monitor, and report metrics in the agreed upon timelines.

  • Instills a culture of continuous improvement, quality and productivity.

  • Supervises staff including but not limited to:

  • Coordinating and monitoring progress to ensure achievement of timelines and goals.

  • Day-to-day supervision of individual team members.

  • With management’s input, complete thorough, timely and well-documented performance evaluations and interim progress reviews.

  • Establishing and monitoring performance objectives for direct reports, communicating performance issues to management, and taking corrective action where appropriate.

  • Monitor, track, manage and ensure resolution of all customer complaints, issues and concerns.

  • Ensures all services failures are identified, tracked and resolved in a timely manner. Take preventative action to ensure that the same service failure(s) does not occur again.

  • Effective and timely adherence to management communications, meetings and procedures.

  • Monitors expenses and communicates to Management budget variances.

  • Ability to travel.


  • Minimum 2 years applicable work experience

  • Able to work in a team as well as independently

  • Dynamic attitude and ability to work under pressure

  • Ability to take up challenges

  • Strong detail orientation

  • Strong communication and organizational skills

  • Ability to use several software packages i.e. Word, Excel, Access


  • BS/BA degree in Science preferred or 3-4 years previous management experience. Experience may be substituted for education.

  • Knowledge of appropriate regulatory agency guidelines.

  • Working knowledge of laboratory operations and an understanding of the technical aspects of the laboratory and/or computers and computer software systems.

  • Demonstrates strong organizational and communication skills.

Covance is committed to diversity in the workplace and is an equal opportunity employer (Minority/Female/Individual with Disability/Veteran/Sexual Orientation/Gender Identity). Your confidentiality and privacy are important to us.