Covance Applications Support Analyst in Madison, Wisconsin
Covance is currently seeking an Applications Support Analyst IV to join us as we pursue to help bring the miracles of medicine to the market sooner. The operational activities of this Analyst Support team is to provide physical onsite presence in major acute facilities with remote/virtual support for geographically dispersed locations and is able to function independently with minimal oversight and direction as well as provide mentoring support. This Analyst should be experienced in aspects of related information systems including but not limited to the following:
Manage and resolve problem tickets for assigned applications within designated performance metrics and in accordance with all applicable SOPs, team processes and management guidelines.
Complete non-problem service requests (such as dictionary loading, data extracts) in accordance with established team processes.
Develop, execute and document plans to test system modifications and/or data integrity as a role in change control processes within planned projects or problem resolution activities.
Develop and maintain technical and user documentation.
Conduct thorough system analysis and / or comprehensive software/systems programming.
Provide off-hours and / or escalated support through participation in cell phone coverage 24 hours a day, 7 days a week.
Occasionally travel to other business unit locations to train on system and customer specifics.
Identify, collect, analyze and report on metrics surrounding application, system and database performance, problem resolution performance and resource management.
Analyze data and use it to present solutions to problems.
Work with other IT groups and the business to define technical solutions.
Ability to mentor staff and lead project teams.
Assist management by performing other duties as assigned, including but not limited to conducting training, assisting teammates.
Application development or scripting language experience
Strong SQL experience.
Software testing skills a plus.
Bachelor’s Degree required or equivalent in experience.
Minimum of 6 years related technical experience working in business systems design and/or support.
Job Number 2018-19430
Job Category Information Technology
Position Type Full-Time
Covance is committed to diversity in the workplace and is an equal opportunity employer (Minority/Female/Individual with Disability/Veteran/Sexual Orientation/Gender Identity). Your confidentiality and privacy are important to us.