Covance Senior Clinic Director (Clinical Pharmacology Unit) in Leeds, United Kingdom

Job Overview

Senior Clinic Director (Clinical Pharmacology Unit) Leeds UK based.

The Senior Clinic Director will be responsible for the management, administration, and organization of local site operations for Covance's Clinical Pharmacology unit. Responsible for the overall performance of the site, meeting defined metric goals and meeting the needs of Sponsors. This role serves as a lead member of the site leadership team and provides an active voice for all sites. The position is responsible for ensuring efficient utilization of all resources, both human and physical, allocated to the group. Works to partner on improvement initiatives and works closely with other Clinic Directors and Operations Directors to ensure consistent operation practices are implemented at all sites.

Job Duties:

Financial:

  • Proactively reach out to the Finance department to assist assigned site(s) to obtain information needed to make solid site financial decisions. Work with Business Operations to develop and drive strategy across multiple sites.

  • Partner with Finance group in development of site operating budget. Manage to final budget and forecast numbers for multiple sites. Ensure that all sites make adjustments throughout the year as needed to meet company goals.

  • Ensure that appropriate cost monitoring systems are in place and that accurate project accountability is maintained.

  • Participate in preparation of the strategic site plan for each assigned site and implement a plan to drive tactical implementation. Ensure that assigned site(s) have a plan to assist employees to understand the site’s strategic direction.

  • Work with assigned Site Director’s and liaise with the local business community to develop new therapeutic areas for the multiple sites to meet client needs and strategic objectives.

  • Ensure that assigned site(s) have a system in place and review client budgets for accuracy to ensure appropriate revenue capture and meet expected timeframes.

  • Ensures that assigned site(s) have a system in place to review proposals for feasibility and complete site assessment within 24 hours of protocol review requests.

  • Works with Operations Director to drive strategic expansion opportunities for assigned sites.

People

  • Proactively reach out to the Human Resources department to obtain information needed to make solid people decisions.

  • Provides supervision and leadership for each assigned site, including implementation of performance standards, performance appraisals, and succession planning.

  • Coaches and mentors site leadership staff.

  • Identify the current and desired culture of site(s) and partner with HR to modify or sustain the culture as appropriate.

  • Ensure that site organizational structure and staff levels are adequate to meet flexible workload needs and meet budget expectations.

  • Use approved interviewing and hiring methods to select the right talent, internal or external, to achieve site results.

  • Ensure that training plans are robust for on-boarding of new staff and continued technical competence. Ensure staff is adequately and consistently trained to meet the quality standards, protocol expectations, SOPs and forecasted workload at assigned site(s).

  • Coach and mentor staff to meet competency expectations. Initiate, plan and implement appropriate staff development and disciplinary programs.

  • Instil in all team members the Company’s commitment to business integrity and quality to meet the client’s requirement without error, on time, every time.

Process

  • Proactively work with the Process Excellence, Quality Assurance, Medical, Legal, and other departments to obtain information and make sound decisions to drive continuous process improvements at assigned site(s), while maintaining consistency across all sites.

  • Continually investigate and implement state of the art processes and systems to ensure the safety, welfare and dignity of volunteers

  • Ensure all work is carried out in strict accordance with the relevant protocols, Standard Operating Procedures, and in compliance with Good Clinical Practices. Ensure staff has access to appropriate information.

  • Ensure that scientific and medical standards set by the Scientific and Medical Directors are met.

  • Develop strategies for efficient study contact, data collection, subject management and safety monitoring. Coordinates efforts interdepartmentally to accomplish these strategies.

  • Initiate procurement of external resources, consultants, or equipment when protocol required.

  • Ensure that full and accurate study data records are maintained.

  • Ensure that all training files are up to date and complete in accordance with SOPs and ICH/GCP.

  • Ensure that safe working environment is maintained and that safe working practices are employed.

  • Take a leadership role in problem resolution and process improvement when customer error occurs. Follows up on assigned sites with QA and CAIRS. Partners with other support staff to leverage learning at other sites.

  • Continuously seeks out new and better ideas, share best practices and ensures that assigned site(s) are benchmarking with other sites and maintaining consistency of operations.

  • Participate in and support global operation decisions and ensure site compliance.

Clients:

  • Proactively work with Client Services and Sales departments to make sound decisions to support site strategies and financial goals. May be asked to present site capabilities to clients at Covance and/or assigned site(s).

  • Ensure that the highest levels of client service are maintained as indicated by NPS scores and other client feedback methods

  • Works with multiple sites to develop robust long-term solutions to proactively address client concerns and protocol deviations.

  • Assists site(s) to make recommendations for timing, logistics, and feasibility for proposed studies, when needed.

  • Ensures that assigned site(s) meets the overall schedule agreement with the client.

  • Ensures there is a responsible manager/resource at each site to host/manage client visits and agency audits.

Other information:

  • Strong communication skills essential. This role works closely with internal and external clients at all levels, as well asStudy Volunteers

  • 20-30% travel is anticipated to fulfill management responsibilities and for potential cross-site support or training needs. Some overnight travel is expected depending on business need.

  • Business level English language (written and verbal) essential

  • A competitive relocation package could be considered for the right candidate

Education / Qualifications

  • University/four year college degree - Bachelor of Science (BS) in medical, science or business related field.

  • Masters degree or MBA preferred.

  • Six Sigma training preferred.

Experience

  • Typically 10 to 12 years of progressive and proven leadership responsibilities in a related business environment. Experience managing multiple sites preferred. At least three years of clinical research experience preferred.

  • Must be creative and resilient in application of processes and approach to work, and comfortable dealing in a complex environment

  • Successful track record in meeting commitments and driving change, using a highly collaborative approach, and emphasizing team wins versus individual achievement.

Job Number 2018-22275

Job Category Clinical Operations

Position Type Full-Time

Covance is committed to diversity in the workplace and is an equal opportunity employer (Minority/Female/Individual with Disability/Veteran/Sexual Orientation/Gender Identity). Your confidentiality and privacy are important to us.