Covance Supervisor IV Operations (First/second shift) in Indianapolis, Indiana
The Team Supervisor is responsible for the day-to-day coordination and supervision of the department to ensure the successful implementation of the Laboratory Pre-Analytical Services strategy, structures, processes, and metrics in order to deliver outstanding customer satisfaction. This role will start on the first shift which is Tuesday-Saturday (5am-2pm) and after several months move to second shift which is Tuesday-Saturday (2pm-10pm).
Supervises the day-to-day operations of the team including but not limited to:
Ensuring the development of a competent workforce to meet growth plans within budget.
Supervising the workload balance.
Ensuring the seamless integration of all Sample Services functions at the local site.
Accountable for the activities of the team, communicating issues to management and taking corrective action where appropriate.
Ensure the consistent implementation, use and review of SOPs.
Monitor and track department activities and resources.
Help and review new Service Requests (NSSO
Assist and support management in the development and implementation of global processes and procedures, and performance metrics.
Participate in the Sample Services tasks related to strategy, planning, budgeting and cross department issues.
Ensure new processes are developed with global participation and implementation.
Track, monitor, and report metrics in the agreed upon timelines.
Instills a culture of continuous improvement, quality and productivity.
Supervises staff including but not limited to:
Coordinating and monitoring progress to ensure achievement of timelines and goals.
Day-to-day supervision of individual team members.
With management’s input, complete thorough, timely and well-documented performance evaluations and interim progress reviews.
Establishing and monitoring performance objectives for direct reports, communicating performance issues to management, and taking corrective action where appropriate.
Monitor, track, manage and ensure resolution of all customer complaints, issues and concerns.
Ensures all services failures are identified, tracked and resolved in a timely manner. Take preventative action to ensure that the same service failure(s) does not occur again.
Effective and timely adherence to management communications, meetings and procedures.
Monitors expenses and communicates to Management budget variances.
Ability to travel
- Required: Four (4) year degree (scientific preferred) or 3 year applicable Covance experience
Minimum 2-year applicable work experience
Able to work in a team as well as independently
Dynamic attitude and ability to work under pressure
Ability to take up challenges
Strong detail orientation
Strong communication and organizational skills
Ability to use several software packages i.e. Word, Excel, Access
Covance is committed to diversity in the workplace and is an equal opportunity employer (Minority/Female/Individual with Disability/Veteran/Sexual Orientation/Gender Identity). Your confidentiality and privacy are important to us.