Covance Study Setup Supervisor in Indianapolis, Indiana
The Study Setup Supervisor is responsible for the management and supervision of the Study SetupTeam to ensure compliance with the Covance Central Laboratory Services (CCLS) global project management strategy in order to deliver outstanding customer satisfaction.
Manage and supervise the operations of the Study Setup Team including but not limited to:
Ensure appropriate resource allocation to successfully implement and execute project plans to achieve agreed upon service levels.
Manage the workload balance within the Global Study Setup Team.
Ensure the seamless integration of Global Project Management services.
Accountable for the activities and outcomes of the Study Setup Team.
Develop, implement, monitor and manage performance metrics and take corrective action when appropriate.
Ensure the consistent implementation, use and review of SOPs.
Instill and manage a culture of continuous improvement, quality and productivity.
Manage and supervise staff including but not limited to:
Coordinate and monitor progress to ensure achievement of Global Project Management goals.
Day-to-day management and supervision of individual team members.
Complete thorough, timely and well-documented performance evaluations and interim progress reviews.
Establish and monitor performance objectives for direct reports and take corrective action when appropriate.
Provide performance feedback for technical staff to Study Setup Team Manager.
Identify appropriate successors/deputies for all key roles within Study Setup Team.
Monitor, track, manage and ensure resolution of all customer complaints, issues and concerns.
Coordinate with global counterpart in order to ensure global processes and activities.
Effective and timely adherence to management communications, meetings and procedures.
Comply with CCLS global project management strategy.
Participate in team tasks related to planning, resources and issue resolution.
Periodically translate customer expectations in Covance database in order to provide seamless services.
Actively advise and train members of Global Study Setup Team.
Ability to travel.
Bachelor Degree or Two (2) year associate degree (or equivalent) and two (2) years of equivalent Covance CLS (or equivalent industry) experience or four (4) years relevant Covance CLS (or equivalent industry) experience.
Minimum two (2) years successful Covance CLS Technical Administrator experience preferred, or related experience.
Demonstrated strong customer service skills.
Excellent written, verbal, and interpersonal skills.
Strong planning, organizational, and problem solving skills.
Proven record of driving continuous improvement.
Demonstrated a high degree of initiative and ability to work collaboratively.
Demonstrated experience in team building, influencing and conflict resolution.
Proven track record of successful project completion.
Fluent in English, French a good asset (Europe only)
Experience with clinical trial development.
Demonstration of strong contribution to teamwork.
Strong change management skills.
Job Number 2018-19325
Job Category Clinical Operations
Position Type Full-Time
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