Covance Client Services Manager in Harrogate, United Kingdom

Job Overview

Client Services Manager. Possible locations: Harrogate, Madison, Greenfield. Proposals, Request for Information, RFI development. Early Development, Toxicology and DMPK.


As an integral part of everything we do, our employees make a difference in the lives of millions of people… and you will too.

Thinking of accelerating yourClient Services careerin the CRO/ biopharmaceutical environment? Then think long-term and the extraordinary possibilities we can offer you at Covance. We are a Global Leading Contract Research Organization (CRO) and have helped the pharmaceutical industry develop more medicines worldwide than any other company, including the top 50 best-selling drugs on the market today and 100 % of all Oncology drugs approvedin 2016.


We have a job opportunity for a Client Services Manager to join our Early Development Client Services team.

This is an office based job in any of our sites in Harrogate, Madison or Greenfield and for the ideal person we are able to offer some flexibility to work from home regularly.

The mission of the Client Services Team is to efficiently manage information requests from clients and the quotation process, providing accurate/validated Covance information and data, and supporting our Sales Team to win new business by writing responses that are consistent, compelling and award-winning.

In this job, you will be the main Point of Contact for clients and Covance internal teams to contribute integrated RFI and Quote responses. We will trust you to autonomously lead these processes:

  • Ensuring full understanding of client requirements

  • Orchestrating all the Covance teams involved (i.e. Scientific Operations, Contracts, Finance, Finance, Account Executives) to compile proposal response

  • Writing award-winning RFI responses and quotes

  • Identifying and solving issues around client inquiry requirements and Covance capabilities

  • Ensuring timely delivery of assigned proposals to clients, anticipating obstacles and providing solutions


Bachelors Degree in a life science, business, finance or similar field is needed.

You bring robust direct experience in a CRO/ pharmaceutical environment. Preferred previous experience responding to RFIs and quotes for Early Development projects (1st in Human, in vivo/in vitro, Toxicology, Safety Assessment, Metabolism), or Clinical Trials ph I-IV or other Client Management experience in the CRO, Big Pharma, Emerging Biotech or health sectors (i.e. Account Management).

On any given day you will build several quotes and RFIs while being the focal point for client interaction and Covance Senior Management. This is why we need:

  • Motivated fast learners and self-starters, taking ownership and able to work independently

  • Strong interpersonal skills and collaborative teammates, with capacity to build strong internal relationships (with sales, operations, finance…)

  • Someone who enjoys and thrives in a rapidly changing environment, with above average planning, multi-tasking and prioritization skills

If you're looking for a role in which amplifying the “voice” of the customer and energizing varied functions to rally around client needs, then Covance is the place for you!

Join us and see why Covance has been named among the World´s Most Innovative Companies in Forbes´ 2017 Ranking, and more than 90% of the top 20 global pharmaceutical companies are repeat customers… we can offer you not only a job, but a stable, long-term international career.


We offer, in a word, variety in…

  • Work-life balance: flexible working schedule and the possibility of working remotely.

  • Clients: from the Top 10 Big Pharma to the main Emerging BioTech companies

  • Unique Career Growth: you will work cross-functionally, exposed to multiple teams, all of which can offer you venues for career progression and new directions

Your will be the go-to person for the client and really embody the Covance brand: we will help you achieve your goals by offering continuous professional and career development.



Job Number 2018-18880

Job Category Scientific Bachelor's Degree

Position Type Full-Time

Covance is committed to diversity in the workplace and is an equal opportunity employer (Minority/Female/Individual with Disability/Veteran/Sexual Orientation/Gender Identity). Your confidentiality and privacy are important to us.