Covance Investigator Support Coordinator - 6 months contract in Geneva, Switzerland

Job Overview

Investigator Support Coordinator

COVANCE is a leading global drug development services company and we provide support to the Pharmaceutical and Biotechnology industries.

We are recruiting for our Central Laboratory team in Geneva, Switzerland and are currently seeking to hire an Investigator Support Coordinator to help support the team with maintaining contact with the Investigator sites, and disseminating key information on the laboratory results for their ongoing clinical studies.

We are currently offering a 6 months contract, full time position, in our offices in Geneva.

About the Job

Within this position, your duties will include:

  • Notifying investigator sites, sponsors, and affiliates of laboratory results, exclusion flags, and test cancellations as defined in the Statement of Work (SOW).

  • Updating the database with appropriate information and informing personnel of additional testing needs.

What we’re looking for

To be successful in this position, you will need to:

  • High school diploma or equivalent

  • Multilingual – French and English and minimum 2 languages:Spanish, Russian, Italian, German...Any other language is an asset.

  • Ability to work independently

  • Ability to use computer and office software applications (e.g. Microsoft Word, Excel and Outlook)

  • Strong verbal and written skills

  • Attention to detail

  • Strong demonstrable customer service experience, ideally from a call center experience

  • Demonstration of strong contribution to teamwork

  • Flexibility to work additional hours/ weekends

  • Successfully handling a fluctuating workload in a pressurized environment

Get to know Covance

Covance, the drug development business of LabCorp, is the world’s most comprehensive drug development services company. Because of our broad experience, from early research to commercialization, our more than 20,000 employees from across the globe are in a unique position to supply insights that go above and beyond testing. Our team’s impact on healthcare is remarkable. Through their everyday work they’ve supported 100% of the top 50 drugs on the market and all the oncology drugs approved in 2016. Even though we span multiple businesses, we operate as one, sharing our knowledge to improve our efficiency and deliver on the promise of a healthier world.

The Covance team is driven by an energized purpose to improve health and improve lives across the globe. Here, you’ll work alongside exceptional people who each play an important role in bringing new scientific discoveries and therapeutic area advancements to life. And, because we span the drug development spectrum, you’ll directly impact a wide-range of initiatives as you explore unique career paths and discover your extraordinary potential.

Get ready to make a difference as we speed the delivery of groundbreaking therapies and improve lives of countless individuals.

EEO Statement

Covance is committed to diversity in the workplace and is an equal opportunity employer (Minority/Female/Individual with Disability/Veteran/Sexual Orientation/Gender Identity). Your confidentiality and privacy are important to us.

Education / Qualifications

High school diploma or equivalent

Languages: English and German and/or Spanish. Polish and/or Russian are a plus.

Call center and customer service experience

Ability to work independently

Ability to use computer and office software applications (e.g. Microsoft Word, Excel and Outlook)

Strong verbal and written skills

Attention to detail

Experience

Demonstration of strong contribution to teamwork

Call center and customer service experience

Knowledge of medical terminology

Previous healthcare, medical or laboratory experience

Job Number 2018-21683

Job Category Other

Position Type Temporary

Covance is committed to diversity in the workplace and is an equal opportunity employer (Minority/Female/Individual with Disability/Veteran/Sexual Orientation/Gender Identity). Your confidentiality and privacy are important to us.