Covance Mgr Clin Ops II in Beijing, China

Job Overview

Create an environment of talent

  • Manage voluntary attrition rate to <20%

  • Identify, hire, retain and develop key personnel, ensure succession planning is in place

  • Continued focus on training & development, to include the CLIK II country level CRA training delivery

  • Implement quarterly talent development discussions, ensuring a differential focus on key talent via regular country manager meeting

  • PMD: Ensure IDPs are in place for all direct reports. A minimum of 90% of PMD reviews to be completed on time for eligible employees. Address low performance at all levels proactively and appropriately

  • Drive employee engagement - Support the development, communication and implementation plans to drive employee engagement.

  • Provide leadership for collaborative communications and change management across all functions, with a focus on PM and GSS

Drive organization/operation growth

Study delivery

  • Ensure local GSS team to be at 80% or greater of client committed site activation projections for all studies at country level

  • Deliver on country study timelines and milestones -SIV,FPI, LPI, LPO, # patients recruited as per project plan

  • Ensure CRAs to make majority of assigned sites meet or exceed site-specific recruitment targets

  • Processes and Systems

  • Continue to drive CTMS and eTMF compliance for your direct reports

  • Improve operational efficiencies by focusing on CRA productivity to meet the country target for number of visits/CRA

  • Drive clearer alignment and synergy between the ClinOps and GSS to better drive accountability, process harmonization and efficiencies

  • Drive clearer alignment and synergy between the ClinOps and CoSource to better drive accountability, process harmonization and efficiencies

  • Support and implement seamless integration between ECD and Late phase team

  • Resource Management - To achieve optimal resourcing and just in time hiring to deliver utilization target of 80%

  • Achieve Administration Standards

  • Maintain client and Covance CV generated within 1 month of employment or updated annuallyfor all direct reports

  • Ensure all CRAs provide regular updates of project tracking (CTMS)

  • Review and process expense reports for direct reports within 5 business days after receipt of the expense report

Clients - Drive commercial effectiveness/Wins Client Loyalty

Relationships/Capability Establishment

  • Enhance engagement with local affiliate of alliance and strategic clients

  • Increase client satisfaction by delivering quality work leading to repeat business and improved NPS

Commercial Effectiveness

  • Support Feasibility, Business Development and Bid defence. Provide ClinOps input and adequate resourcing to support new business opportunities; Provide input for Business Development Opportunities/Bids and identify new potential clients

To spend up to 25% of time in client facing and support activities to actively support the attainment of the 2017AP region sales target (For Regional/Country Leads only)

Ensuring Quality and GCP Compliance

  • Ensure that country level Quality QC Metrics Dashboard are achieved as per target metrics

  • Cooperate with Regional Quality Control Manager to proactively identify quality gaps in the country and ensure their fast resolution

  • Ensure CRAs and CPAs to 1) know of the required deliverables per the TMF index for all assigned studies, 2)upload all required artifacts within 31 days, 3)Maintain <5% rejection rate for uploaded artifacts and 4) resolve TMF QC issues identified within 14 days

  • Ensure CRAs to complete CAPA submission and resolution within agreed 95% of timeline with client or QA lead

  • Ensure CRAs to utilize CDARs(Clinical Data Action Reports) to make sure source data is entered accurately and in a timely fashion and check CDARs at least 1 time per CRA per year considering central monitoring and RBM.

  • Based on Country/Regional findings develop and implement preventative actions to ensure GCP compliance and patient safety in all investigative sites in the countryconsidering ICH GCP guideline revision(ICH E6(R2))

  • Contribute to initiativesand trainingaiming at Quality enhancement and removal of barriers for CRAs


Bachelor or above

Fluent English speaking


5+ expeirences in clinical operation including at least 1 year people management or project management.

Job Number 2018-17662

Job Category Clinical Operations

Position Type Full-Time

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