Covance HR Service Delivery Counselor in Bangalore, India

Job Overview

Roles and responsibilities:-

Service Delivery, People Services Center contact, receives inquiries to call/contact center and provides customer support. Performs workload fulfillment for Service Delivery activities (e.g., HR invoices, Offer administration, and employee services) and enters information into administration and tracking systems.

  • Service Delivery, People Service Center contact (w/administrative experience)

  • May deliver regional administrative support for HR activities (e.g., Personnel files, On/Off boarding)

  • Receives inquiries to call/contact center and may serve as regional point of contact for manager/employee inquiries

  • Workload fulfillment for Service Delivery activities (e.g., HR invoices, Offer administration, and employee services)

  • Entry of information into administration and tracking systems (e.g., ePRO, PSHR, Case Mgmt)

  • Accountable to service delivery performance/satisfaction measures, expectations and standards (qualitative/quantitative)

  • May include HR Admin work unique to business or site/geography

  • May include Local liaison between business and Service Delivery, People Services Center

  • May include support to Local Managers, Employees, HR

  • Provide administrative support for HR responsibilities that must be handled locally (employee records, On/Off boarding), as needed depending on size and scope of the site.

Top 3 reasons you should join us:

  1. Energizing purpose: Our work improves lives. Covance has helped pharmaceutical and biotech companies develop 100% of the top 50 prescription drugs in the marketplace today. You will personally contribute every day to advancing healthcare.

  2. Exceptional people: You will join a growing team of people who have a common goal for exceptional service and quality. You will learn from the most talented minds and subject matter experts, in an agile, supportive, and caring environment.

  3. Extraordinary potential: You will work in a most stimulating and a flexible work environment that will help you thrive personally and professionally.

Get to know Covance

Covance, a $15 billion Fortune 500 company, with operations in over 97 countries, has led the way in improving patient outcomes through visionary data sciences over the last five decades. We have supported 100% of the top 50 drugs in the market and all the oncology medicines approved in 2016. Our team of over 57,000 across the globe is committed to advancing healthcare and bringing new medicines to market sooner. Our unique perspectives, built from decades of scientific expertise and precision delivery, help our clients identify new approaches and anticipate tomorrow’s challenges as they evolve. Driven by a passion for excellence and a relentless commitment to quality, we unlock opportunities that advance innovation and deliver the promise of a healthier world. Together, with our large pharmaceutical and emerging biotech clients, Covance transforms today's health care challenges into tomorrow's solutions.

Over the years we have been recognised and applauded for our efforts in the creation of personalised medicines and innovative therapies to deliver on the promise of a healthier world. Some of our recent accolades:

  • LabCorp named in FORTUNE Magazine's 2018 list of ‘World’s Most Admired Companies”

  • Frost & Sullivan Best Practice Award – Asia Pacific CRO Growth Excellence Leadership Award

  • IMDiversity – Corporate Diversity Honor Roll

  • Flexjobs – Top 100 Remote Work – Company to Watch

  • Life Science Strategy Group – Rated as the CRO “Making the right moves to be successful in the future”

Tolearn more about our exciting opportunities in India, visit


*Degree, or equivalent combination of education, training and work experience

  • Requires unquestionable customer service skills, organization, and confidentiality.

  • Limited Knowledge of HR administrative procedures, organization programs, policies and practices.

  • Limited Knowledge of HR systems (Case Mgmt, Telephony, HRMS, LMS, ATS).

  • Demonstrated skills using Microsoft applications (e.g., Excel, Word, Visio, PowerPoint); and


*0-1+ years of HR experience and related systems

  • Demonstrated ability to gain knowledge of HR disciplines and processes as well as business operations

  • Must be customer-focused and comfortable working with a diverse group of people

  • Good relationship management skills

  • Familiar with MS Office suite, particularly Excel, PowerPoint and Word

Additional requirements:

Customer focus; ability to resolve issues;

Effective collaboration with others to implement solutions to problems;

Effective communications skills and able to explain processes and procedures;

Ability to execute on assignments and priorities;

Ability to work within data management systems;

Capable of maintaining confidentiality at all times.

Job Number 2018-17437

Job Category Human Resources

Position Type Full-Time

Covance is committed to diversity in the workplace and is an equal opportunity employer (Minority/Female/Individual with Disability/Veteran/Sexual Orientation/Gender Identity). Your confidentiality and privacy are important to us.